“We Thought We’d Save Money… Here’s What It Actually Cost Us.”

Chris Dale • March 3, 2026

A client interview about building without detailed drawings or contract administration

At Artichoke, we don’t push our services and for some projects, Building Regulations information is enough, where the client has both experience and a competent builder.

Sadly, sometimes we get that call from a client after things have gone wrong.

Recently, a lovely client of ours generously agreed to share her experience of undertaking a “relatively simple” extension without:
• Detailed production drawings
• A formal tender process
• A proper building contract
• An architect acting as Contract Administrator

Her story isn’t about blaming anyone. It’s about process - and why it matters.

Q&A
Q: What made you decide not to appoint an architect to manage the build?
Client:
We felt it was a straightforward project — kitchen extension, some internal changes. We thought we could save money by not having full architectural drawings or someone overseeing the build weekly. The builder seemed confident and experienced and had been recommended.

Looking back, we underestimated how complex even a “simple” project becomes once work starts and just how many things there are to actually tie up.

Q: When did you first feel something wasn’t quite right?
Client:
Delays started early. Windows were months late. The skylight was boarded over for weeks. The house was insecure at times.

But what really concerned us was when we started reviewing the finish — we realised it wasn’t just snagging. There were things unfinished, incorrectly installed, or potentially unsafe.

Q: What kinds of issues arose?
Client:
There were dozens:
• Appliances not secured properly
• Sink only held in place with silicone
• Hob extracting into a cabinet and wall cavity
• Boiler flue incorrectly fitted
• Faulty air admittance valve (not compliant with Building Regulations)
• Cladding not finished properly
• Drainage incomplete
• Roof drain missing
• Skylight not installed

There were also safety and security concerns — the house left open, heating turned off without notice, keys left accessible.

What we thought would be a short snagging list became a long schedule of incomplete and unacceptable work.

Where Process Would Have Helped

1. Detailed Production Information

Without full construction drawings:
• Appliance housing dimensions weren’t properly coordinated
• Extract ventilation routes weren’t clearly defined
• Drainage details weren’t fully resolved
• Cladding interfaces lacked clarity
• Boiler clearances weren’t formally checked

Production drawings remove ambiguity.

They define responsibility.

They reduce interpretation on site.

When drawings are light, site decisions fill the gap – and those decisions aren’t always coordinated – or compliant.

Images above: examples of full electrical plans

2. Formal Tendering

 

If the project had gone through a structured tender process:

  • Programme commitments would be clearer
  • Subcontractor sequencing would be scrutinised
  • Window lead-in times factored into programme
  • Temporary weathering and security arrangements clarified
  • Site management expectations defined


Tendering isn’t just about price.

It tests competence, organisation and resource planning.


3. A Proper Building Contract

 

Without a robust contract:

  • Completion dates lack real teeth
  • Delay consequences are blurred
  • Standards of finish aren’t clearly benchmarked
  • Payment mechanisms don’t reflect progress
  • Variations become difficult to track


A contract protects both sides.


It creates a framework for solving problems before they escalate.



4. Independent Contract Administration & Weekly Site Meetings

 

This is where most issues could have been significantly reduced.


An architect acting as Contract Administrator would have:

  • Held weekly recorded meetings
  • Issued written instructions
  • Certified payments against progress
  • Identified non-compliant work early
  • Ensured Building Regulation compliance
  • Flagged unsafe installations immediately
  • Required proper temporary weathering
  • Maintained professional distance in disputes


Even with supervision, problems can occur.
 

But they are identified earlier.
 

They are documented.
 

And they are corrected before they compound.


Clients understandably struggle to “hold the line” with a contractor they are living alongside.
 

An architect does that professionally — and without emotion.


Q: What was the hardest part of the experience?

Client:


The stress.


You live in your home while things are incomplete. You don’t know whether something is cosmetic or unsafe. You feel out of your depth. And when I had to be away with work I dreaded coming back as I could not deal with anything while I was away.


Bringing in an independent industry expert later confirmed our concerns — but by then the relationship had broken down and I had paid for a lot of things already.


I wish we had that professional oversight from day one.


Q: What would you do differently?

Client:


I would invest in:

  • Full construction drawings
  • A proper tender
  • A formal contract
  • An architect attending site regularly


It may feel like an additional cost, but compared to delays, rectification work, stress and uncertainty — it would have been money well spent and probably not as much extra as I ended up spending.



Closing Reflections

 

This isn’t about criticising builders.


Most builders are great - but want and need clarity.


Clear drawings.


Clear responsibilities.


Clear contracts.


Where ambiguity exists, risk enters the project.


And risk usually lands with the homeowner.


Professional oversight doesn’t eliminate problems.


It significantly reduces them.


And when issues arise, it provides a structured way to resolve them.


Even on relatively straightforward projects, clarity and professional oversight matters.


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